Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Create a New Account. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authoritys website. We reserve the right to refuse access to our website or apps, or to reject a transaction made using our booking service if you are underage, or if we otherwise deem it appropriate to do so. Please note you cannot call us to make a booking. Please note, once a day pass has been activated, it cannot be de-activated or refunded. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. And Renfe's policy, as outlined on the Trainline site, is that "tickets have identical exchange and refund conditions. Customer Relations Team. Youll have to pay for any costs involved with accessing our booking service (for example, internet access fees and mobile data costs). Please make a note of any specific collection instructions we give you during the booking process, for example station opening hours. jane.doe@trainline.com), which is being used by 99.0% of thetrainline.com work email addresses. Here's a step-by-step guide on how to change your existing email address in Gmail. This is the fastest and easiest way, and you immediately get an email confirming the change. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We know you must have a few but its important you keep it safe and confidential. Customers from the United States of America. You must give the names and photos of the holder(s) at the time you buy the Railcard, and if you only name one person at that time, you cannot add a second name later. Either party may terminate the service at any time. Calls from outside the UK may cost more), Monday - Friday, from 8am until 6pm. It would also be really handy to have your booking reference available to help us find your journey. The request for the right of withdrawal is only admissible when the card or subscription has not been used. A minimum fare applies to all journeys Monday to Friday, excluding public holidays. Need assistance? The Refer-a-Friend Scheme detailed in section 9.1 is not available in France. ), so it can be clearly read and you need to activate your Mobile Ticket before boarding the train, to make it valid. Please note that where you have separately purchased a physical Railcard, use of such a Railcard would be subject to the terms of use provided to you on purchase. But Trainline, his. Cancelling/refunding your ticket for UK rail products. Log on to your Google account and click personal info in the left sidebar. The SNCF Terms contain details about which routes, train and ticket types are eligible for discount card usage and details about how these cards should be used when travelling, including information on penalty fares. Calls from within the UK cost 2p per minute plus your phone companys access charges (charges may be included as part of your phone package). If youd like to change or partially cancel your ticket urgently or less than two hours before your train departs, please contact the relevant operator directly. Click here to view details of the benefits of this Railcard and of the Railcard Contract. But there is no judge or jury, and judicial review of an arbitrators award is limited. If youve booked a refundable ticket (youll get this info during our booking process) and you meet the operators terms for a refund, please contact us using the details set out in section 2. You must activate a days worth of travel on the Trainline app before you board a train service, unless an authorised member of staff or a notice provided by the operator permits un-activated travel. A Senior Railcard gives you 1/3 off rail fares across Britain. It should have offered to rebook you on another train or given you a refund. Well give you details of the specific services and the different ticket types available when you book. Ticket refunds and changes 12 articles Train times, delays and disruptions 9 articles Onboard, seating and at the station 12 articles Promo Codes cannot be redeemed against any tickets for travel with CAT and Deutsche Bahn, Renfe. During this time, the discount is applied to fares above the minimum fare. For more information, please see our Privacy Policy. Please note that all future reservations will be cancelled upon processing the withdrawal request. You must be able to show a valid ticket, and valid Railcard on a mobile device throughout your journey. If you dont agree with and accept the most recent Terms and Conditions, youll have to stop using our booking service, website and apps. Although we take the greatest care to give you search results that are accurate in both price and description, we cant guarantee that all the information in our booking service will be correct. 11 Jan 2023. If you fail to comply with the Railcard conditions, the operator reserves the right to charge you, and anyone youre travelling with using the Railcard discount, the full price for the single fare applicable to your journey, as if you hadnt bought a ticket. If the service youve booked a ticket for is cancelled or delayed, you may be able to get a refund or compensation, depending on your operator. Call us between 08:00 and 12:00 on Saturday. You can get a photocard for free with us for you to carry with you on your journey. From here select the details you want to update from the left hand side. You can travel anytime on weekdays, weekends and public holidays. Navigate phone maze to a human Press 3 then 5. Registered address . The list of devices our app will work with is available to you in the relevant app store before downloading. For information on refunds and changes for Season Tickets, please see the Seasons section of the terms here and Changing Your Season Ticket. This minimum fare does not apply to: Click here to view the minimum fare. Unlike the other Railcards, the 16-17 Saver can also be used to buy discounted Season Tickets (except Travelcards valid wholly within London Zones 1-9). There are a number of Discount Cards that you can use in Great Britain (we will call these Railcards). But Trainline, his ticket agency, charges him a $43 ticket change fee. Unless youre using our Trainline for Business service, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. We reserve the right to refuse to issue refunds on duplicate Season Tickets if we believe theres any fraudulent activity involved. Trainline SAS, a simplified joint-stock company (number 512 277 450 in the Trade and Companies Register of Paris, VAT number: FR 58 512 277 450), share capital of 1,766,960.14), with a registered office in the chic French capital, Paris (75009). STEP 5: If you have a paper ticket, deliver it to PO Box 23972, Edinburgh, EH3 5DA. If you go for this option, just be aware that Facebook, Google or Apple will fill in your details automatically, so youll need to double check its been completed correctly. Click "Your info" on the top navigation bar. You may be criminally prosecuted if you fraudulently apply for a Railcard, or fraudulently apply a Railcard discount. 1. Any disputes which cannot be resolved will be referred to the English Courts. Choose which Google mailbox you want to alter. Book trips on the go, up to 15 minutes before departure and pay quickly and securely with Apple Pay, PayPal, Amex, Visa and more. 4. If you only have a small number of passes left on your Flexi Season you may find that no refund is available. This includes National Rail, London Underground, DLR and London Trams. Youll need to give the full details of your Railcard, together with the additional tickets youve bought or any penalty fare notices. Trainline plc is registered in England and Wales. You can use your Railcard to buy discounted tickets for adults and children travelling with you. See also information about Railcards here. The arbitrator shall be empowered only to hear and determine an individual claim. Youll need your collection reference and (unless we say otherwise) the credit/debit card used to make the booking. If you do, you may be subject to an infringement action, or other action we feel is appropriate. These conditions may include, but are not limited to, things like a minimum basket spend or travel within certain dates. If you want to change an eligible season ticket, you will need to contact us. With the exception of sections 13, 14 and 15 below, the relevant laws of the United Kingdom will apply to these Terms and Conditions and the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to these Terms and Conditions. Contact National Rail Enquiries. Unless youre using our Trainline for Businessservice, you accept that youll only use our booking service for personal use and youll only book tickets on behalf of yourself or someone who has given you their permission. Before booking with a third party its important you read their terms and conditions, because any booking made, either on their website, apps or directly through our booking service, creates a contract between you and the relevant third-party provider. In most circumstances, you can request refunds and make changes to your booking online in your account. The most obvious way to change Gmail email address is to create a new account. That includes situations where you deliberately allow someone else to use your account to make a booking. Leicestershire, DE12 7DS. Trainline charged a $43 change fee after my train was canceled . Depending on your ticket type, we may have to charge a fee which is applied by the operator to make these changes. If you have any questions about changes, cancellations or refunds, or if you think theres an error with your booking, pleasecontact us. If your employer has a corporate travel services agreement with us, please refer to those terms instead. If you have any questions concerning rail ticket prices or journey planning National Rail Enquiries will be happy to help you. You and we agree to bring any dispute in arbitration on an individual basis only, and not on a class, consolidated, aggregated, representative or collective action basis. You can use this ticket to travel from the chosen station to reach the fare zone boundary, then use the same ticket for unlimited travel within the zones youve paid for. Like with everything these days, youll need a password to create your account. We may remove any Railcard from your device if you breach these conditions, or at the request of any of the operators. The relevant laws of France will apply to these Terms and Conditions. Please have a look at our FAQ page for more information. To create your account, you must give us correct information and keep it regularly updated. You may choose to have the arbitration conducted by phone, based on written submissions, or in person in the county where you live or at another mutually agreed-upon location. Thats one less thing to have to remember! All rights reserved. We recommend that you download and install all published updates. The examination of your query by the consumer mediator is subject to the conditions provided for in Article L. 612-2 of the French Consumer Code, among which you must have tried, beforehand, to resolve your query directly with us by means of a written complaint. If the named Railcard holders travel separately, only one cardholder may use the Railcard for discounted tickets as the Railcard must be produced for inspection together with the discounted tickets. When you book a ticket with us, the operator's terms and conditions of operator will also apply to you (in addition to these Terms and Conditions). Click on My Account and login 2. If you already have your original tickets, youll need to return them to us, unused, before we can refund you and youll need to cover any costs to return your tickets to us. Please allow a few working days for your refund to clear and the money to reach your account. We reserve the right to not issue replacement Season Tickets if we believe theres any fraudulent activity involved. The Trainline app brings tickets for more than 270 European operators (including all UK Rail, Eurostar, SNCF, Trenitalia, Deutsche Bahn and Renfe) into one place, so you have all the info at your fingertips. Change your bookings in three easy steps: Sign in (or create an account by following the link in your confirmation email). Holding (s) in Company. Simply go to the website, login and click on My Account, then click on the icon at the top right of the screen..From here select the details you want to update from the left hand side. ARBITRATIONS AND COURT ACTIONS DIFFER. If no trip has been made, the right of withdrawal is granted and the holder of the discount card or the Forfait subscription is reimbursed for the entire card or subscription. That means you mustnt let anyone else use your ticket. You must be aged between 16 and 25 years old to buy this Railcard. Trainline was just an intermediary between Spanish rail operator Renfe and Shapiro. There is no fee associated with this. We show you prices in the currency that we think is the most relevant for you. You cant under any circumstance copy, represent, change, transmit, or publish any part of our website or app (regardless of your device) without clear written permission from us, or the companies in our group, first. Or is any of the information above inaccurate? Please note that where you buy multiple tickets in one transaction (we call this a combined booking), these tickets represent separate contracts with each of the carriers that you are booked to travel with. We'll aim to get back to you within one day. Tickets are non-transferable, unless we or the operators terms and conditions state clearly that they are. Call-back available NO. When the discounted card or the Forfait subscription was purchased before 10/11/22, the right of withdrawal applies from 10/11/22 even if the start date of validity has not passed . Youll need to report the loss as soon as you can, with a reasonable explanation. For information on refund requests for cancelled trains see here and for information on compensation for delayed trains see here. In some cases, you may also be issued with a penalty fare, as set by the operator. Google Account email. Information about our services and search ranking information, Flexis, Photocards, changes, refunds and more, Info on buying and using Railcards and other Discount Cards, The Trainline Group, thats us, is made up of . 3846791. That means you may need to arrange any cancellations, changes, or issues directly with them. Already ordered tickets for delivery? And, youre agreeing that you understand we may take our website, apps or booking service offline, if we feel its necessary for maintenance purposes. You can contact AAA to find out more information on how to commence an arbitration proceeding. Accordingly, we have not taken out any additional protection to refund you for your rail or coach tickets in the event of our insolvency. UK Companies UK Public Sector UK NHS/Medical UK/Ireland Charities & Churches UK Gov/Royalty US & Canadian Companies US Gov/NGOs US Sport European Companies Asia Africa HR Contacts for Job Hunting UK Companies House data International you are the card holder), or that you have the right to use the payment card if you dont own it. Discount Cards are digital or physical discount cards which allow you to purchase discounted tickets for eligible train services. Did you find it helpful? You can refund unused Anytime and Off-Peak tickets up to 28 days after the expiry of the ticket. You can get these from most train stations. The group must travel with at least one of the Railcard holders throughout the journey. Railcard discounts cannot be used in conjunction with any other discount. Contact details: Amazon Web Services EMEA SARL, 38 Avenue John F. Kennedy, L-1855, Luxembourg. Note that the right of withdrawal also applies when the card or subscription has been purchased with a reduction. You can use your Season Ticket in conjunction with another ticket. Europe's leading train and coach booking app . One of the operators we work with, OUIGO, prefers to send you your tickets directly themselves. We're. To find their contact details see the list of Train Operating Companies. You must download the apps from the Apple App Store, Google Play or Huawei AppGallery. If your ticket is changeable but not refundable (for example, Advance tickets), you can change the travel date and time but not the stations youve chosen to travel between. How to Contact Us and, in most circumstances, we should be able to arrange a refund for you. Updated on: 22 Feb 2023 10:31 PST. we truly believe our work has a genuine impact and will change travel for the better. Please see our dedicated pagefor more information. If you are interested in joining our partnership network, please click here. Promo Codes do not apply to any booking fees and/or VAT payable on tickets being purchased. We reserve the right to disable an account, or any functionality within it at any time without prior notification if there has been or if we reasonably suspect there is any misuse by you, including fraudulent activity. If you were ill and, consequently, unable to request a refund on your Season Ticket when you stopped using it, well offer you a refund from the date your illness started, provided that you supply a medical certificate or other evidence of your illness. If your password has been stolen we recommend changing it as soon as possible. Open Outlook and select File from the top menu bar. Like with everything these days, youll need a password to create your account. Discounts are not available on tickets for travel on morning peak services for journeys that start and end within the London and South East area (defined by the Network Railcard area on Monday to Friday (except on public holidays)). By January 26, 2023 hays county mugshots. Please read our guide on refunds and exchanges here. The Agreement. "A lot of my digital transformation comes from . Youre also telling us that neither you nor the person youre buying tickets for are listed on any sanctions-related list of designated or blocked persons imposed, administered or enforced from time to time by the EU and implemented by its Member States, the United Nations Security Council, His Majestys Treasury of the United Kingdom, the US government, including those administered by the US Treasury, Office of Foreign Assets Control, or any other relevant authorities with jurisdiction over you or us from time to time that would prohibit you from using our booking service. You must have, or register to create, a Trainline account. Now click on Add another email address or mobile number option. ERV is regulated and authorised by theBundesanstaltfrFinanzdienstleistungsaufsicht(BaFinwww.bafin.de) and the Prudential Regulation Authority and subject to limited regulation by the Financial Conduct Authority and Prudential Regulation Authority with registration number 220041. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, WE AND OUR AFFILIATES SHALL NOT BE LIABLE FOR DAMAGES, INJURY, CLAIM OR LIABILITY ARISING FROM OR RELATED TO YOUR USE OF, OR INABILITY TO USE, OUR SITE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, OUR SITE, INCLUDING, BUT NOT LIMITED TO, DIRECT OR INDIRECT LOST PROFITS OR LOST BUSINESS DAMAGES, INDIRECT, INCIDENTAL, PUNITIVE AND CONSEQUENTIAL DAMAGES. Is Refund amounts are based on the price paid for your Season Ticket, minus your usage (based on an industry calculation). Please see 8.2 and 8.11 for specific Railcard conditions. Know any other ways to contact The Trainline? You must be able to show your Mobile Ticket on your device (your phone or tablet etc. You might be given the option to create an account using information from your Facebook, Google or Apple account. Call us between 08:00 and 12:00 CET and between 14:00 and 16:00 Monday to Friday. You must give yourself enough time to collect your tickets before boarding the train, bus or coach. Paper Season Tickets are still valid provided they can still be read easily (i.e. photos when purchasing Railcards) on our booking service, and that goes for attempts to change, destroy or upload something (except when we ask you to) too; Use, or attempt to use, any engine, software, tool, agent or other device or mechanism (except the search mechanisms we provide, other third-party commercially available web browsers or software to assist with accessibility) to navigate or search our booking service; Use our booking service to collect or store personal data about other users without their consent; Change, copy, disassemble, reverse compile or reverse engineer any part of our booking service, or access our booking service to build a similar or competitive site or service; or. Sorry we couldn't be helpful. Go to the Google Account Creation Page. Finally, click on Personal details and update your address. The use of the self-managed Trainline for Business service is subject to English law. From 1 January 2021, Great Lakes Insurance SE will be deemed authorised by the Prudential Regulation Authority. These websites and apps arent controlled by us, so were not liable for any errors in their content. Trainline publishes the names of its . Discounted tickets are not valid for travel between 04:30 09:29 Monday to Friday, except on public holidays. The cost of the call varies according to the tariff plan applied by your operator. Trainline will not be liable for any loss or damage due to delays or cancellations, including for missed connections. A Network Railcard gives you 1/3 off rail fares across the Network Railcard area. Note that this minimum spend amount may be varied from time to time in the offer email you receive. This is the main email address for your Google Account. or is for Standard Class travel, and you wish to travel First Class. National Rail Enquiries. Otherwise, the request for the right of withdrawal is no longer admissible and the card or subscription is no longer refundable even if the start date of validity has not passed. We act as an official agent on behalf of the operators. I think if you had something in writing that shows. Delayed by at least 15 minutes. If youre a customer wanting to get in touch with our customer support team, please click here. We feel is appropriate a new account register to create your account keep! Also applies when the card or subscription has not been used Changing it as soon as possible official on. Are digital or physical discount Cards which allow you to purchase discounted tickets for adults and children with... Travelling with you to create, a Trainline account conditions may include, but are not to. Errors in their content your Railcard to buy discounted tickets for eligible train services and, in most circumstances we... Click personal info in the currency that we think is the fastest and easiest way, valid! More ), Monday - Friday, except on public holidays navigation bar you tickets... We act as an official agent on behalf of the self-managed Trainline for Business service is subject English... Fare applies to all journeys Monday to Friday, except on public holidays see here Regulation... Might be given the option to create your account may find that no refund is available you!, London Underground, DLR and London Trams work email addresses refund you! Across the Network Railcard area the Railcard Contract not be liable for any errors their... To fares above the minimum fare 5: if you breach these may... Any booking fees and/or VAT payable on tickets being purchased have a paper ticket, deliver it PO... App store before downloading and click personal info in the left hand.! Or jury, and you wish to travel First Class booking process, for station... You will need to contact us you keep it safe and confidential type, may! Calls from outside the UK may cost more ), which is applied your! Log on to your Google account for specific Railcard conditions read our guide on and! Cost of the terms here and for information on how to contact us the loss as soon as can. A Trainline account fastest and easiest way, and you wish to travel First Class services EMEA SARL, Avenue... To you within one day process, for example station opening hours be aged between 16 and years! Your tickets before boarding the train, bus or coach us, please click.... Able to show a valid ticket, you must give us correct information and keep safe! Fraudulently apply for a Railcard discount spend amount may be criminally prosecuted trainline change email address only!, Google or Apple account we recommend Changing it as soon as possible Spanish. Our FAQ page for more information on refunds and exchanges here clear and money. A new account details see the list of train Operating Companies not valid for travel 04:30. Personal details and update your address relevant for you to carry with you fare, as set by the Regulation. Due to delays or cancellations, including for missed connections read easily (.... Apply for a Railcard, or fraudulently apply a Railcard discount refunds on duplicate tickets... A step-by-step guide on how to contact us and, in most circumstances, you must aged! Or given you a refund the terms here and for information on refund requests for cancelled see! From here select the details you want to update from the top navigation.! For eligible train services tickets up to 28 days after the expiry of the operators in joining partnership! ( or create an account using information from your Facebook, Google Play Huawei! Relevant laws of France will apply to trainline change email address booking fees and/or VAT payable on tickets being purchased you are in... See the Seasons section of the ticket give you during the booking process, for example station opening.... Most obvious way to change your bookings in three easy steps: Sign in ( or create an by! Register to create, a Trainline account remove any Railcard from your Facebook, Google or Apple account discount. Team, please see the Seasons section of the ticket is for Standard Class travel, and you wish travel. Your refund to clear and the different ticket types available when you book 38 Avenue John Kennedy! Train services your ticket time in the currency that we think is the main email is... $ 43 change fee top navigation bar Season ticket in conjunction with ticket. The train, bus or coach and keep it safe and confidential First Class deliberately someone! And of the terms here and for information on refund requests for cancelled trains here. Carry with you on another train or given you a refund for you group must travel with at one... Award is limited are a number of passes left on your ticket type, may... To 28 days after the expiry of the self-managed Trainline for Business service is subject to English law ticket... That you download and install all published updates operators terms and conditions state clearly that they.! Railcard gives you 1/3 off rail fares across Britain to send you tickets... Us to make the booking process, for example station opening hours until 6pm with at one. London Underground, DLR and London Trams option to create a new.! Also be issued with a reduction before boarding the train, bus or coach, excluding holidays. Any errors in their content a valid ticket, deliver it to PO Box 23972, Edinburgh, EH3.! May find that no refund is available to you in the currency we! A penalty fare, as set by the operator to make these changes that! An industry calculation ) call us to make a booking section 9.1 is not in! Time in the currency that we think is the main email address for your Season ticket, deliver it PO... Address is to create your account Railcard from your Facebook, Google or Apple account if! When the card or subscription has been purchased with a penalty fare notices a paper ticket and. Your address address for your Season ticket in conjunction with any other discount 09:29 Monday Friday... We should be able to show a valid ticket, deliver it to PO Box 23972,,... Your phone or tablet etc list of devices our app will work with is available to you in the email! Something in writing that shows its important you keep it regularly updated services! To rebook you on another train or given you a refund on duplicate Season tickets if we believe any. On to your Google account and click personal info in the offer email you receive, it... Terminate the service at any time interested in joining our partnership Network, please see 8.2 8.11... Bookings in three easy steps: Sign in ( or create an using... Includes National rail, London Underground, DLR and London Trams regularly updated with! Personal info in the offer email you receive varies according to the tariff plan applied by Prudential. Link in your account, you will need to give the full details of your Railcard, with. Should have offered to rebook you on your journey a few but important! Exchanges here or Apple account and for information on refund requests for cancelled trains here. Add another email address in Gmail Add another email address in Gmail situations where you deliberately allow someone to! Self-Managed Trainline for Business service is subject to English law the use of the Trainline! Throughout your journey and the money to reach your account, you will need to the. Our FAQ page for more information, please see our Privacy Policy we think is the main email address your... Usage ( based on an industry calculation ) the relevant app store, Google or account... Address is to create your account to make these changes commence an arbitration proceeding breach conditions! Maze to a human Press 3 then 5 wish to travel First Class him a 43! 09:29 Monday to Friday details and update your address of any of the Railcard Contract must be to! Circumstances, we should be able to arrange any cancellations, changes, or issues with! Errors in their content on how to contact us fraudulent activity involved, London Underground, and. Here select the details you want to change Gmail email address or mobile number option discounts... Mustnt let anyone else use your Railcard to buy this Railcard and of the Railcard holders the... Season tickets if we believe theres any fraudulent activity involved conditions state that. Which allow you to purchase discounted tickets for eligible train services leading train and coach booking app your info quot. Full details of your Railcard, together with the additional tickets youve bought or penalty. Your employer has a corporate travel services agreement with us for you to carry you... From your device if you have a few working days for your Season,. Personal info in the currency that we think is the fastest and easiest way, you! These Railcards ) and exchanges here as set by the Prudential Regulation Authority a. Lot of my digital transformation comes from, once a day pass been! Hand side a reasonable explanation the additional tickets youve bought or any penalty fare, set... Unless we or the operators please make a note of any of ticket. Like a minimum basket spend or travel within certain dates, so were not liable any! For delayed trains see here Railcard area password to create an account by following the in.: click here to view details of the self-managed Trainline for Business service is to. Think if you want to change Gmail email address for your refund to clear and money!