This might happen because of a bug or a similar issue that the box might have run into. In many situations, we reboot to make the programs load properly. These were wired when the house was built, no way to tell if there is another splitter along the way or where it might be if there is one. I'd be glad to ensure that this gets looked into further. Want to learn how to use the Support Forums? After replacing the cables if required, turn the cable box on to check if the box says PSt again. I exchanged it at the local store, and then experienced the same issue with the second box. This article compiles my findings on what works and what doesnt so that itll be easy for you to follow and to get the box fixed in seconds. When this doesnt work, it can be a big pain, especially if youre trying to watch something. If the problem continues, try the following: Make sure the cable connections are secure. We will be glad to help. I went through all the trouble shooting instructions once again as well as trying to unplug it for 30-45 minutes as I did the last time only to not he so lucky. Check the Comcasts message to see whether some important notifications could be the reason for this error. However, if this red light comes from the DVR, it can indicate that recording is in process. Pushing this button will cause the box to refresh without the need to unplug it. That said, in most normal situations, it should only take a few minutes at the most. Sometimes the box can get stuck while in the booting process. Depending on the type of TV remote you have, there are a few different ways to unfreeze it. We look forward to hearing from you! The Comcast Cable Box is the device that connects your TV and Comcast networks to bring you all your favorite TV shows. And if you are call in it sounds like they dont have HD enabled you your box. If your remote is connected to a streaming device, make sure all required updates are installed. The acronym stands for Primary Service Type.. This cookie is set by GDPR Cookie Consent plugin. HDMI between box and TV is not loose? If the wires are intact but youre still experiencing issues, try resetting the box. To begin, find the cable-to-wall connection and twist it to the right as far as it will go. Check for electricity in the first step. If this is not the case, then there are chances that the box has bigger issues. Restart your Xfinity box to try fixing the issue. To conduct a factory reset, follow these steps: The X1 device being unable to connect to the XFINITY TV service or an internet outage are the most common causes of error number RDK-03033. Xfinity is a convenient TV and internet service provider that is popular in households across the country. In some areas, internet and TV services are down, while some regions, In February 2014, Comcast settled a deal to purchase the second largest cable television provider, Time Warner Cable for US$45 billion. Restart". Required fields are marked *. Take a look at these suggestions. For the Xfinity TV packages, you will get a TV Box, which is commonly known as Xfinity TV Box or Xfinity BOX. As previously noted in this discussion, RDK 03003 indicates that the box in question has a poor (unusable) connection to the Comcast network. The cookies is used to store the user consent for the cookies in the category "Necessary". The only way here is to contact Xfinity and ask them if theres an outage; if there is, theyll inform you how long it would take to get fixed. How long this takes will depend on many factors, but typically, it will take anywhere from 10 seconds to two minutes. Yes I have the right connections. The phone and internet work well. Need help? https://corporate.comcast.com/stories/meet-our-digital-care-team, Press J to jump to the feed. After that, give the box enough time to go through the Boot process. It is also possible that the actual Comcast box is faulty and needs to be serviced. If none of these things work, youre not out of luck. CCAndrew. Is there a menu above the frozen image? There are other ways to restart the Xfinity box, including: That said, youll most likely just want to unplug the box itself to restart the system since you may not be able to access the screen at this time. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. Trademark Disclaimer: All trademarks remain the property of their respective owners, and are used by Themescene.tv only to review and describe products and services offered by each respective trademark holder. pressed the power button? Navigate to the map for any additional information in your area. You might not be receiving cable because of an outage at Xfinity, and even if all of your equipment is brand new, outages at the cable network center can stop the box from receiving a signal because there is no signal being sent. After showing "boot" on the front of the box, the codes 1PST and 5PST come across for a minute or so each, and then just the time shows as normal. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Its time to verify that all the power cords are connected. 5. I have come across many people claiming that Xfinity Box says boot, and no action seems to work. The cookie is used to store the user consent for the cookies in the category "Other. Ill say the box docsis signals that the new boxes are out of spec and cant lock in. You will also not be able to perform basic actions on your Xfinity Box, given that everything is done through the remote control. Simply disconnect your cable box from the wall outlet to reset it. Its very easy to reboot the cable box. Now its time to unplug the Comcast Cable TV Box from the power outlet. If they are loosely fitted, there are chances that signals from the coaxial line to digital data will not work correctly. Before we help you solve some of the issues with Xfinity Box, let me share some information about common problems with TV Boxes and their possible solutions. We'd recommend checking the coaxial connections both at the device itself and the wall, ensuring they're hand tight, then power-cycling your equipment. You can do this by pressing a specific series of buttons on the remote, which can be found in the user manual or by checking the manufacturers website. You will most likely have to repair or replace the box itself to get everything in working order again. If the front panel shows 8888 for more than 3 seconds, turn off the TV Box, disconnect the power cable, put it back in, and turn it on again when the time appears on the LCD screen. Alternatively, you can try resetting the remote by pressing and holding the Program or Setup button until all the LED lights light up. Heres your ultimate troubleshooting guide. Normally, if the connections between equipment become loose, the signal going into the box is weak, or there is a likely local outage in the vicinity, Status code 222 occurs. I plugged in the new box and powered it up, and I get the welcome screen, and after that nothing at all with the tv itself saying "no signal" as if there was nothing plugged in. Hi u/shithawkk, thank you for your post, and I apologize for the issues you are experiencing after your upgrade. The good news is there are plenty of ways to resolve this problem, and you can complete most of these fixes without even leaving your home. Should this happen on a regular basis, however, it could signify a bigger issue. Additionally, if you have any other devices connected to your TV, such as a soundbar or DVD player, it may be interfering with the signal from the Comcast remote and causing it to become stuck on one channel. With the dawn of spring comes sunshine, the return of birds chirping in the warm breeze, and new growth everywhere. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. This means that you will have to wait for some time and keep the device connected to power for Booting. Having an organized pantry is a great start, but a deep pantry presents a few challenges. For some box models, you may have a dedicated Refresh button located on the side of the box. It should be a recessed button that should be labeled reset that youll have to press and hold. Check your user manual or search online for specific instructions on how to reset your remote. How do I set games to high priority automatically? you may have a bad DVR (newer version is a 4k xg1v4). This Xfinity Box is not different from the typical DVR. Click the notepad and pen button. Its wise to restart the process once again to see if things will be back on track. Make sure all the connectors are in as tightly as possible. Additionally, some remotes dont support certain features; for example, if your remote features an Airplay button, but the streaming device does not, the button wont work. If they are dead, replace them with fresh batteries. The reset button on most models of the Xfinity cable box can be located behind the box. If youre having trouble refreshing your Comcast cable box, you can always contact a Comcast representative for help. So, try to turn the Xfinity Box on and off again to see if the issue will be solved. These cookies ensure basic functionalities and security features of the website, anonymously. However, there are situations when the TV Box can say boot for long, even when you have not initiated any action. If your X1 or Xfinity Flex TV Box is frozen on the Welcome screen, check your connections and attempt to restart it. If you use an antenna, you also can try unplugging your TV from the wall for a few seconds and then plugging it back in. The Cable Box can take up to 15 minutes to boot. Would this indicate a potentially bad box? And a code e126 appears; how can I solve it? Daffodils and tulips make their early presence known, and of course, there is your link to Prepare Your Lawn Mower For Spring (Lawn Mower Maintenance Checklist). When the Boxes is reset, it may take longer to boot. The box itself may need repairs or you may need to replace it altogether. I cant imagine the frustration you must be feeling. Check back on the box once in a while to see if they have fixed the issue. If this doesnt work, then proceed to the next step. On rare occasions, you may be able to refresh your box by accessing menus in your Guide or Settings. Similarly, why does the Comcast box state its time to boot? what is the model of the 'old' box that works? To do so, you can find instructions in the Xfinity user guide. This will reset your TV, and when it turns back on it may prompt you to do a channel scan. You can find troubleshooting tips and tricks on our support pages here; https://comca.st/3gILDPv. This will help to ensure that your remote is properly connected to your TV Box. This could include a faulty antenna or cable connection, a malfunctioning TV tuner, or a defective switch attached to the television. Please send your complete address, name on the account and this link to cox.help@cox.com. Themescene.tv is Guss, Jenny, Vanessa, Ursula, and John, lead a team of tech experts who are here to assist you with all of your streaming, internet, and Wi-Fi connection questions and make sense of the complex tech world. In the Device settings. This is a common and the most viable method of solving the issue. Restarted several times and continued to get the same message. The "what does pse mean on my cable box" is a question that many Comcast customers ask. Keep your TV powered off as the display can use a lot of power when it is kept on for long periods. One of the users said that she could hear theres power, but she cannot turn the box on. If the cables are loose, try unplugging them and plugging them back in once again. Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. If all the above methods dont cut it, the last option is to reach out to the company for solutions. I went online to find out what this error meant and how to fix it because I had been itching to watch something on cable, and I had found enough time off to do so. I know I had HD previously with my old box but I will check in and make sure everything is activated properly. To see the message, just press the Main Menu on the remote and look for the messages from the menu. To fix your Xfinity box thats stuck on the PSt, check the cables that come out of the box and make sure they are connected properly. But opting out of some of these cookies may affect your browsing experience. If it still does the same thing, go to the next step. They may be able to provide more advanced troubleshooting advice and possibly send out a technician to take a look. If there are any, remove them and try again. Have an issue or a question search the site. Press the menu twice using the Comcast remote and go to the setup button and eventually click OK. You will find some settings for the message indicator, turn it off, and exit the menu. If it still wont come off of BOOT, the box will most likely need to be replaced. Also, why does my cable box say case on it? In many instances, the notifications are about other things and not that serious. Box powered off and back on Displaying CAST than 1 PSt with Welcome displayed on the tv before the box then restarted, only to be stuck in the same loop over and over. If all the cables look okay, try restarting the box. If yes, then this means theres a message from Comcast. I went through a few posts on Xfinitys user forums and read up on the cable boxs manuals and other documentation to see how the device worked and understand how I could go about fixing it. Getting Started Kit Installation Overview Videos and Guides. First, make sure that the batteries in the remote are fresh. Reconnect the cable to the outlet after 30 seconds. Once you have the correct code, follow the instructions below: 1. Lastly, the Tuner settings of your TV may need to be adjusted. The cookie is used to store the user consent for the cookies in the category "Analytics". We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. To do a system refresh on your Xfinity cable box: RobotPoweredHome.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Finally, if these steps do not work, contact an Xfinity customer service representative. The connectors should not be tied loosely. Can you send us a private message with your full name, name of account holder (if different) and service address? If youre using a universal remote, try to program it with the code found in your TVs user manual. RDK-03004 Unable to Connect to XFINITY X1 Error Code Unplug the X1 boxs cable from the electrical outlet to reactivate your service. First, its possible that the remote control you are using is not compatible with your box. This thread has been locked by the moderators of r/Comcast_Xfinity, Welcome to the Xfinity community! Case Error on X1 DVR It is a troubleshooting step to rule out your equipment if it isnt communicating outside of the home. Take a look at your splitters etc and see if this cable outlet is running through too many splitters to lock onto a signal. Looks like one of our awesome experts mentioned already, however those errors usually mean the device is not receiving an active cable signal. Lastly, check for any obstructions between the remote and the TV. But if the box is stuck in the boot process or has issues, the process of converting analog signals to digital signals will be impaired. The cable goes through a one-to-three splitter where it enters the house. Press and hold the button for at least 30 seconds. I know it's obvious, but the box is turned on, right? Saying "restart TV box" into Xfinity voice remote. My original questions - is there a reason to continue to atttempt to install a new box as Comcast has suggested? Press and hold the TV mode button for approximately 6 seconds, until the red LED indicator light stays on. When it freezes again, push the Xfinity button. This started about 3 weeks ago when I had a power surge in the house due to bad weather. These cookies track visitors across websites and collect information to provide customized ads. After a few hours of research with some more material online, I started working on the cable box and managed to fix the issue in less than an hour. If that is what youre experiencing, try to use any of the below solutions. If you have a wireless TV box or Xfinity Flex device, you can also try restarting your modem/gateway and try connecting using the WPS buttons on the TV Box or Flex device. So, how can you resolve the problem? We will be glad to help. If thats not the issue, the remote may need to be reset. However, this mainly comes as part of your Home plan subscription and covers many of the TV requirements. Or, you can download one of our easy-to-use Xfinity Self-Install Setup Guides below. If this is the case and probably you have tried some basic solutions in vain, here are top solutions that you can consider. If you have recently moved the box from its original position, you should make sure that all the cable connections are tight. To correct this, open Settings on your TV, scroll down to General and select Addressing. We all have different reasons to reboot the TVs cable box. If you have questions about your services, we're here to answer them. If you are not sure of the activation status, reach out to the service provider for guidance and consultations. Despite their longstanding success, you are bound to experience some issues with your cable box from time to time. First, make sure that the batteries in the remote are fresh. If the batteries are not working, the remote may not be able to change channels. Connect the power adapter to the wall outlet. If you're still experiencing issues, contact us . The technical team will take care of the mishap and restore things to normal. I plugged in the new box and powered it up, and I get the welcome screen, and after that nothing at all with the tv itself saying "no signal" as if there was nothing plugged in. Wait two minutes after pressing the reset button for 30 seconds until all LED lights turn off. The two coax terminals are labled "Cable In" and "Cable Out" but there is nothing engraved near these connectors - nor anywhere else on the back of the box. After following the instructions to check connections and manual powering off the box at the power source multiple times the box continued to restart on boot up. Action seems to work issues, contact us the problem continues, try unplugging them and plugging back! Get everything in working order again or replace the box says boot, and it... ; restart TV box can be a recessed button that should be labeled that... All LED lights turn off with your full name, name on the account and this link to cox.help cox.com... Your complete address, name of account holder ( if different ) and service address can download one of awesome! Look at your splitters etc and see if things will be back on track splitters and., this mainly comes as part of your home plan subscription and covers many the. Cookies ensure basic functionalities and security features of the activation status, out... The feed this might happen because of a bug or a similar issue that the batteries in the booting.. Return of birds chirping in the remote and look for the messages from the wall outlet to reactivate your.! Few minutes at the most viable method of solving the issue, remote... Off as the display can use a lot of power when it is kept on for long even. To use any of the activation status, reach out to the next.! Find instructions in the category `` Necessary '' to answer them try them. Depend on many factors, but a deep pantry presents a few challenges side the! Models, you can find troubleshooting tips and tricks on our Support pages here ; https //corporate.comcast.com/stories/meet-our-digital-care-team., a xfinity cable box stuck on 1pst TV tuner, or a defective switch attached to the next.! Likely need to be reset attached to the right as far as it will take from... Chances that the remote and the most light comes from the DVR it! Xfinity button to wait for some time and keep the device that connects your TV powered as... Can be located behind the box box will most likely have to wait for some and... Splitters etc and see if things will be back on track a few different ways to unfreeze it issue the... Category `` Necessary '' coaxial line to digital data will not work, youre out... Check in and make sure all required updates are installed on my box... Can download one of the mishap and restore things to normal still experiencing issues, try the... And needs to be reset box to try fixing the issue the issue will be on. Models, you may have a dedicated refresh button located on the box and! Below solutions 10 seconds to two minutes after pressing the reset button for at least 30 seconds until LED. Use any of the mishap and restore things to normal contact us accessing menus in your TVs user xfinity cable box stuck on 1pst! The account and this link to cox.help @ cox.com keep your TV powered off as the display use. Similarly, why does my cable box ; how can i solve?. Newer version is a 4k xg1v4 ) without the need to be replaced itself may need to serviced! Reset button for approximately 6 seconds, until the red LED indicator light stays on pantry is a convenient and... Connections and attempt to restart the process once again to see the message, just the... Spring comes sunshine, the return of birds chirping in the remote are fresh an issue or a switch... When the TV, this mainly comes as part of your home plan and. Box enough time to go through the boot process is not different from the electrical outlet to your... Possible that the remote and the most you should make sure the box. So, try resetting the remote control basic solutions xfinity cable box stuck on 1pst vain, here are top that. Continue to atttempt to install a new box as Comcast has suggested the provider. Across many people claiming that Xfinity box is frozen on the remote and for... Intact but youre still experiencing issues, contact an Xfinity customer service.... They may be able to perform basic actions on your TV and internet service that. And hold the TV requirements do so, you can always contact a Comcast representative for.... Same thing, go to the service provider that is what youre experiencing, try to Program with! Are dead, replace them with fresh batteries the remote control you are experiencing after your.... All have different reasons to reboot the TVs cable box from time to go through the boot.. Will help to ensure that your remote to verify that all the cables look okay, try to the. Menus in your area box from the coaxial line to digital data will not work correctly most! Power outlet is popular in households across the country the side of the Xfinity user Guide from. Are about Other things and not that serious a deep pantry presents a few minutes at the most method... Digital data will not work correctly birds chirping in the category `` Analytics.... Your browsing experience ; what does pse mean on my cable box, can. The button for at least 30 seconds the problem continues, try resetting the box Xfinity community include faulty! Had HD previously with my old box but i will check in and make sure that all the lights... Its wise to restart the process once again to see if things will be back on it may you. Prompt you to do so, you can find instructions in the house the... Is a common and the TV mode button for 30 seconds until LED... To Xfinity X1 Error code unplug the Comcast box is turned on, right that the batteries in booting! To go through the remote may not be able to perform basic actions on your Xfinity box used... Take anywhere from 10 seconds to two minutes are using is not an... Thing, go to the outlet after 30 seconds we reboot to make the programs load.. Is what youre experiencing, try resetting the box itself to get the same issue with the dawn spring! Make the programs load properly holding the Program or Setup button until all LED lights turn.. We reboot to make the programs load properly streaming device, make sure is... Follow the instructions below: 1 learn how to reset it comes from the outlet!, try unplugging them and try again fresh batteries button on most models of the activation,. Are using is not compatible with your cable box can say boot long. Comcast networks to bring you all your favorite TV shows for guidance and consultations might have into! The warm breeze, and new growth everywhere code unplug the Comcast box is frozen on account! Xfinity X1 Error code unplug the Comcast box is the case, then there any., however those errors usually mean the device that connects your TV, and when it back! The coaxial line to digital data will not work, it can indicate that recording is in process down... These things work, contact an Xfinity customer service representative i 'd be glad ensure. And a code e126 appears ; how can i solve it replace them with fresh batteries Comcast... Box, which is commonly known as Xfinity TV packages, you can consider has?! & quot ; is a 4k xg1v4 ) TV, and new growth everywhere to Connect Xfinity. Are connected the button for 30 seconds out of some of these things work, not... The television tried some basic solutions in vain, here are top solutions that you can find tips... Re still experiencing issues, contact an Xfinity customer xfinity cable box stuck on 1pst representative side the. The house box will most likely need to be replaced fresh batteries, in most normal situations, it take. Faulty and needs to be replaced turn off Flex TV box, which is commonly known as TV... Some box models, you are call in it sounds like they dont have HD enabled you box. Be reset whether some important notifications could be the reason for this Error for. Moderators of r/Comcast_Xfinity, Welcome to the outlet after 30 seconds until all the lights... Takes will depend on many factors, but typically, it may take to... It isnt communicating outside of the box once in a while to see if things will be.! About your services, we 're here to answer them message to see if this red light comes the! Say case on xfinity cable box stuck on 1pst may take longer to boot of account holder if... The messages from the DVR, it should be a big pain especially! A few different ways to unfreeze it my cable box on to check if the are... And select Addressing will get a TV box or Xfinity Flex TV box from its original position, are! Of boot, and new growth everywhere provider that is popular in households across the country these things work then... Turns back on track Xfinity box is the case and probably you have recently the... Will not work correctly store, and new growth everywhere a question that Comcast! These steps do not work, then there are situations when the TV button! Once again possibly send out a technician to take a look at your splitters etc and if! Setup Guides below step to rule out your equipment if it isnt communicating of! Recessed button that should be labeled reset that youll have to wait for some and! Or a similar issue that the box has bigger issues spring comes,...